190 lines
3.8 KiB
Markdown
190 lines
3.8 KiB
Markdown
# Spanglish Website – Refund & Cancellation Policy
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Last updated: [Insert Date]
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---
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## 1. Purpose
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This Refund & Cancellation Policy defines the conditions under which refunds, cancellations, and changes are handled by Spanglish.
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Its purpose is to ensure transparency, fairness, and operational stability for both participants and organizers.
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---
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## 2. Scope
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This policy applies to all event bookings made through the Spanglish platform, including in-person and online events.
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By purchasing a ticket, users agree to this policy.
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---
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## 3. Booking Confirmation
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A booking is considered confirmed only after payment has been approved.
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Unpaid or unapproved bookings do not guarantee participation.
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---
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## 4. User-Initiated Cancellations
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### 4.1 Cancellation Deadline
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Users may request a cancellation up to **48 hours before** the scheduled start of the event.
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Cancellation requests must be submitted through the user dashboard or via official support channels.
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---
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### 4.2 Refund Eligibility
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If a valid cancellation request is received within the deadline:
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* The user may choose a full refund, or
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* A credit for a future event
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The chosen option must be indicated at the time of request.
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---
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### 4.3 Late Cancellations and No-Shows
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Cancellations made less than 48 hours before the event, or failure to attend without notice, are not eligible for a refund.
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Exceptions may be granted at Spanglish’s discretion in cases of emergency.
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---
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## 5. Organizer-Initiated Cancellations
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### 5.1 Event Cancellation
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If Spanglish cancels an event, users may choose:
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* A full refund, or
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* Transfer to a future event
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Users will be notified promptly.
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---
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### 5.2 Event Rescheduling
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If an event is rescheduled:
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* Tickets remain valid for the new date
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* Users unable to attend may request a refund
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---
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## 6. Payment Method Refund Processing
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### 6.1 Card and Online Payments
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Refunds are processed using the original payment method when possible.
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Processing times depend on the payment provider.
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---
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### 6.2 Bank Transfers
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Refunds via bank transfer require valid bank details from the user.
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Processing may take up to 10 business days.
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---
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### 6.3 Bitcoin / Lightning
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Lightning payments are refunded in Bitcoin when technically feasible.
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If not feasible, alternative compensation may be offered.
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---
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### 6.4 Cash Payments
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Cash payments are refunded in cash at a future event or by arrangement.
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---
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## 7. Administrative Fees
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Spanglish reserves the right to deduct reasonable administrative or processing fees from refunds when applicable.
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Any deductions will be clearly communicated.
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---
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## 8. Non-Refundable Situations
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Refunds are not provided in the following cases:
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* Removal due to misconduct
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* Violation of event rules
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* False or misleading information
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* Force majeure events
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---
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## 9. Force Majeure
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In cases of force majeure, including natural disasters, government restrictions, or public emergencies, Spanglish may:
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* Reschedule events
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* Offer credits
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* Provide partial refunds
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Decisions are made in good faith.
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---
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## 10. Refund Requests Procedure
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To request a refund, users must provide:
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* Full name
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* Email address
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* Event details
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* Reason for request
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* Preferred refund method
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Requests are reviewed within 5 business days.
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---
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## 11. Dispute Resolution
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If a user disagrees with a refund decision, they may submit a formal appeal.
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Appeals are reviewed by management.
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Decisions are final.
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---
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## 12. Policy Changes
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Spanglish may update this policy periodically.
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Updates will be published with a revised date.
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---
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## 13. Contact Information
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For refund and cancellation inquiries, contact:
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Spanglish
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Email: [Insert Contact Email]
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Website: [Insert Website URL]
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---
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## 14. Acceptance
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By purchasing a ticket, users acknowledge and agree to this Refund & Cancellation Policy.
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