3.8 KiB
Spanglish Website – Refund & Cancellation Policy
Last updated: [Insert Date]
1. Purpose
This Refund & Cancellation Policy defines the conditions under which refunds, cancellations, and changes are handled by Spanglish.
Its purpose is to ensure transparency, fairness, and operational stability for both participants and organizers.
2. Scope
This policy applies to all event bookings made through the Spanglish platform, including in-person and online events.
By purchasing a ticket, users agree to this policy.
3. Booking Confirmation
A booking is considered confirmed only after payment has been approved.
Unpaid or unapproved bookings do not guarantee participation.
4. User-Initiated Cancellations
4.1 Cancellation Deadline
Users may request a cancellation up to 48 hours before the scheduled start of the event.
Cancellation requests must be submitted through the user dashboard or via official support channels.
4.2 Refund Eligibility
If a valid cancellation request is received within the deadline:
- The user may choose a full refund, or
- A credit for a future event
The chosen option must be indicated at the time of request.
4.3 Late Cancellations and No-Shows
Cancellations made less than 48 hours before the event, or failure to attend without notice, are not eligible for a refund.
Exceptions may be granted at Spanglish’s discretion in cases of emergency.
5. Organizer-Initiated Cancellations
5.1 Event Cancellation
If Spanglish cancels an event, users may choose:
- A full refund, or
- Transfer to a future event
Users will be notified promptly.
5.2 Event Rescheduling
If an event is rescheduled:
- Tickets remain valid for the new date
- Users unable to attend may request a refund
6. Payment Method Refund Processing
6.1 Card and Online Payments
Refunds are processed using the original payment method when possible.
Processing times depend on the payment provider.
6.2 Bank Transfers
Refunds via bank transfer require valid bank details from the user.
Processing may take up to 10 business days.
6.3 Bitcoin / Lightning
Lightning payments are refunded in Bitcoin when technically feasible.
If not feasible, alternative compensation may be offered.
6.4 Cash Payments
Cash payments are refunded in cash at a future event or by arrangement.
7. Administrative Fees
Spanglish reserves the right to deduct reasonable administrative or processing fees from refunds when applicable.
Any deductions will be clearly communicated.
8. Non-Refundable Situations
Refunds are not provided in the following cases:
- Removal due to misconduct
- Violation of event rules
- False or misleading information
- Force majeure events
9. Force Majeure
In cases of force majeure, including natural disasters, government restrictions, or public emergencies, Spanglish may:
- Reschedule events
- Offer credits
- Provide partial refunds
Decisions are made in good faith.
10. Refund Requests Procedure
To request a refund, users must provide:
- Full name
- Email address
- Event details
- Reason for request
- Preferred refund method
Requests are reviewed within 5 business days.
11. Dispute Resolution
If a user disagrees with a refund decision, they may submit a formal appeal.
Appeals are reviewed by management.
Decisions are final.
12. Policy Changes
Spanglish may update this policy periodically.
Updates will be published with a revised date.
13. Contact Information
For refund and cancellation inquiries, contact:
Spanglish Email: [Insert Contact Email] Website: [Insert Website URL]
14. Acceptance
By purchasing a ticket, users acknowledge and agree to this Refund & Cancellation Policy.