# Spanglish Website – Refund & Cancellation Policy Last updated: [Insert Date] --- ## 1. Purpose This Refund & Cancellation Policy defines the conditions under which refunds, cancellations, and changes are handled by Spanglish. Its purpose is to ensure transparency, fairness, and operational stability for both participants and organizers. --- ## 2. Scope This policy applies to all event bookings made through the Spanglish platform, including in-person and online events. By purchasing a ticket, users agree to this policy. --- ## 3. Booking Confirmation A booking is considered confirmed only after payment has been approved. Unpaid or unapproved bookings do not guarantee participation. --- ## 4. User-Initiated Cancellations ### 4.1 Cancellation Deadline Users may request a cancellation up to **48 hours before** the scheduled start of the event. Cancellation requests must be submitted through the user dashboard or via official support channels. --- ### 4.2 Refund Eligibility If a valid cancellation request is received within the deadline: * The user may choose a full refund, or * A credit for a future event The chosen option must be indicated at the time of request. --- ### 4.3 Late Cancellations and No-Shows Cancellations made less than 48 hours before the event, or failure to attend without notice, are not eligible for a refund. Exceptions may be granted at Spanglish’s discretion in cases of emergency. --- ## 5. Organizer-Initiated Cancellations ### 5.1 Event Cancellation If Spanglish cancels an event, users may choose: * A full refund, or * Transfer to a future event Users will be notified promptly. --- ### 5.2 Event Rescheduling If an event is rescheduled: * Tickets remain valid for the new date * Users unable to attend may request a refund --- ## 6. Payment Method Refund Processing ### 6.1 Card and Online Payments Refunds are processed using the original payment method when possible. Processing times depend on the payment provider. --- ### 6.2 Bank Transfers Refunds via bank transfer require valid bank details from the user. Processing may take up to 10 business days. --- ### 6.3 Bitcoin / Lightning Lightning payments are refunded in Bitcoin when technically feasible. If not feasible, alternative compensation may be offered. --- ### 6.4 Cash Payments Cash payments are refunded in cash at a future event or by arrangement. --- ## 7. Administrative Fees Spanglish reserves the right to deduct reasonable administrative or processing fees from refunds when applicable. Any deductions will be clearly communicated. --- ## 8. Non-Refundable Situations Refunds are not provided in the following cases: * Removal due to misconduct * Violation of event rules * False or misleading information * Force majeure events --- ## 9. Force Majeure In cases of force majeure, including natural disasters, government restrictions, or public emergencies, Spanglish may: * Reschedule events * Offer credits * Provide partial refunds Decisions are made in good faith. --- ## 10. Refund Requests Procedure To request a refund, users must provide: * Full name * Email address * Event details * Reason for request * Preferred refund method Requests are reviewed within 5 business days. --- ## 11. Dispute Resolution If a user disagrees with a refund decision, they may submit a formal appeal. Appeals are reviewed by management. Decisions are final. --- ## 12. Policy Changes Spanglish may update this policy periodically. Updates will be published with a revised date. --- ## 13. Contact Information For refund and cancellation inquiries, contact: Spanglish Email: [Insert Contact Email] Website: [Insert Website URL] --- ## 14. Acceptance By purchasing a ticket, users acknowledge and agree to this Refund & Cancellation Policy.