# Spanglish Website – Refund & Cancellation Policy

Last updated: [Insert Date]

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## 1. Purpose

This Refund & Cancellation Policy defines the conditions under which refunds, cancellations, and changes are handled by Spanglish.

Its purpose is to ensure transparency, fairness, and operational stability for both participants and organizers.

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## 2. Scope

This policy applies to all event bookings made through the Spanglish platform, including in-person and online events.

By purchasing a ticket, users agree to this policy.

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## 3. Booking Confirmation

A booking is considered confirmed only after payment has been approved.

Unpaid or unapproved bookings do not guarantee participation.

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## 4. User-Initiated Cancellations

### 4.1 Cancellation Deadline

Users may request a cancellation up to **48 hours before** the scheduled start of the event.

Cancellation requests must be submitted through the user dashboard or via official support channels.

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### 4.2 Refund Eligibility

If a valid cancellation request is received within the deadline:

* The user may choose a full refund, or
* A credit for a future event

The chosen option must be indicated at the time of request.

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### 4.3 Late Cancellations and No-Shows

Cancellations made less than 48 hours before the event, or failure to attend without notice, are not eligible for a refund.

Exceptions may be granted at Spanglish’s discretion in cases of emergency.

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## 5. Organizer-Initiated Cancellations

### 5.1 Event Cancellation

If Spanglish cancels an event, users may choose:

* A full refund, or
* Transfer to a future event

Users will be notified promptly.

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### 5.2 Event Rescheduling

If an event is rescheduled:

* Tickets remain valid for the new date
* Users unable to attend may request a refund

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## 6. Payment Method Refund Processing

### 6.1 Card and Online Payments

Refunds are processed using the original payment method when possible.

Processing times depend on the payment provider.

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### 6.2 Bank Transfers

Refunds via bank transfer require valid bank details from the user.

Processing may take up to 10 business days.

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### 6.3 Bitcoin / Lightning

Lightning payments are refunded in Bitcoin when technically feasible.

If not feasible, alternative compensation may be offered.

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### 6.4 Cash Payments

Cash payments are refunded in cash at a future event or by arrangement.

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## 7. Administrative Fees

Spanglish reserves the right to deduct reasonable administrative or processing fees from refunds when applicable.

Any deductions will be clearly communicated.

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## 8. Non-Refundable Situations

Refunds are not provided in the following cases:

* Removal due to misconduct
* Violation of event rules
* False or misleading information
* Force majeure events

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## 9. Force Majeure

In cases of force majeure, including natural disasters, government restrictions, or public emergencies, Spanglish may:

* Reschedule events
* Offer credits
* Provide partial refunds

Decisions are made in good faith.

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## 10. Refund Requests Procedure

To request a refund, users must provide:

* Full name
* Email address
* Event details
* Reason for request
* Preferred refund method

Requests are reviewed within 5 business days.

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## 11. Dispute Resolution

If a user disagrees with a refund decision, they may submit a formal appeal.

Appeals are reviewed by management.

Decisions are final.

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## 12. Policy Changes

Spanglish may update this policy periodically.

Updates will be published with a revised date.

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## 13. Contact Information

For refund and cancellation inquiries, contact:

Spanglish
Email: [Insert Contact Email]
Website: [Insert Website URL]

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## 14. Acceptance

By purchasing a ticket, users acknowledge and agree to this Refund & Cancellation Policy.
